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Money Left Your Account but the Credit Never Arrived — What to Do

DuitNow or TNG payment left your account but the credit has not appeared? Do not pay a second time. Keep the receipt, wait five minutes, then contact support with proof.

What you see

Your bank or e-wallet confirms the payment went through, but the balance in your Mega888 account has not increased.

Why it happens

Most cases are a processing delay, not lost money. DuitNow and TNG deposits normally credit within 1–3 minutes, but at busy times or when the bank's system is slow it can take longer. Genuinely stuck cases are usually a mismatched payment reference.

How to fix it

  1. Do not pay a second time. This is the most common mistake and it makes resolution harder, because now there are two transactions to trace.
  2. Screenshot the payment receipt. Make sure the reference number, amount, date and time are clearly visible.
  3. Wait a full five minutes. Most "missing" deposits appear on their own within this window.
  4. Contact support on WhatsApp with the receipt screenshot and your Mega888 account ID. Support runs 24/7.
  5. Keep the receipt until it is resolved. Do not delete the screenshot before the credit is confirmed.

If that did not work

If it has been more than 30 minutes and support has not resolved it, ask specifically for the status of your transaction reference. A genuinely failed deposit is returned by the bank through its normal process, usually within one to three working days. Do not make further deposits while the case is still open.

Other Mega888 problems

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